Platform Capabilities
SaaS based subscription monetization platform
Customer Engagement
Manage and Onboard customers digitally. Natively supports omnichannel digital journeys for customers with Self Onboarding Capabilities. Csmart CRM is crafted to handle multiple Business verticals like Telco, FinTech, e-Learning, and OTT.
Provides quick and flexible customer on-boarding, intuitive, and unified 360-degree view to all customer information.
Knowledge management & holistic transaction view and provides insightful customer interactions.
Improve the speed of launching new offerings to all channels through a micro services-based Architecture & inbuilt AI/ML-based recommendation engine.
Csmart Mobile App and Web Selfcare support omnichannel digital journeys for customers with a digital wallet and social media integration. Superior UX enables to engage customer & upsell and cross-sell both your products and services suitable for customer’s need.
A personalized view of products and services
Instant access to Trouble Ticket Management
Tracking of loyalty programs
Intuitive and contextual user interface
Dealer Engagement
Grow your ecosystem with Dealers. Csmart CRM helps you to onboard new Dealers with intuitive UI and rapidly monetize your services.
Handles complex dealer hierarchies
Real-time updated inventory information
Integrated CRM with marketing automation features
Integrated appointment management system for sales and service
Customer account management with financing interface, payment management
Manage Contracts between your Partners
Generation of Quotation
Track the Dealer Activities across your organization
Convergent Billing and Revenue Management
Invoice your customer with multiply services in a single bill. The pre-integrated suite that can be easily linked to most applications such as financial and ERP systems.
Single Billing Platform for multiple services
Manages disputes with the customer
Partner and Wholesale Billing Capabilities
Policy Rule and Enforcement
Integration and API Management- Digital Exchange
Accelerate Digital Transformation journey while connecting the legacy system with microservices-based and Open API based Architecture.
Configure Channels with the help of Intuitive UI
Order Orchestration, Decomposition
Helps to directly integrate with Provisioning Platform or Network elements
Easy Integration – Open APIs
Advanced Analytics
Csmart Advance Analytics provides end-to-end visibility across the business footprints with automated analytics-driven processes. With Csmart Analytics Engine make sense of data and drive business forward through deployment of fit-for-purpose Big Data Platform.
Analytical Data Hub
Proactive improve the Customer Experience
Capable of identifying Customer likely to cancel the subscription
Contextual driven Decision
Advance Monitoring Tool
It allows you to query, visualize, alert on, and explore your metrics no matter where they are stored. Grafana gives you massive query performance and high efficiency for your Prometheus metrics at any scale.
Seamlessly define alerts where it makes sense
Bring your data together to get a better context
Completely open source platform
Allow you to visualize your data any way you want
Create dynamic & reusable dashboards with template
Rich Graph Annotation from various data sources
