Platform Capabilities

SaaS based subscription monetization platform

Customer Engagement

Manage and Onboard customers digitally. Natively supports omnichannel digital journeys for customers with Self Onboarding Capabilities. Csmart CRM is crafted to handle multiple Business verticals like Telco, FinTech, e-Learning, and OTT.

Provides quick and flexible customer on-boarding, intuitive, and unified 360-degree view to all customer information.

Knowledge management & holistic transaction view and provides insightful customer interactions.

Improve the speed of launching new offerings to all channels through a micro services-based Architecture & inbuilt AI/ML-based recommendation engine.

Csmart Mobile App and Web Selfcare support omnichannel digital journeys for customers with a digital wallet and social media integration. Superior UX enables to engage customer & upsell and cross-sell both your products and services suitable for customer’s need.

A personalized view of products and services

Instant access to Trouble Ticket Management

Tracking of loyalty programs

Intuitive and contextual user interface

Dealer Engagement

Grow your ecosystem with Dealers. Csmart CRM helps you to onboard new Dealers with intuitive UI and rapidly monetize your services.

Handles complex dealer hierarchies

Real-time updated inventory information

Integrated CRM with marketing automation features

Integrated appointment management system for sales and service

Customer account management with financing interface, payment management

Manage Contracts between your Partners

Generation of Quotation

Track the Dealer Activities across your organization

Convergent Billing
and Revenue Management

Invoice your customer with multiply services in a single bill. The pre-integrated suite that can be easily linked to most applications such as financial and ERP systems.

Single Billing Platform for multiple services

Manages disputes with the customer

Partner and Wholesale Billing Capabilities

Policy Rule and Enforcement

Integration and API Management- Digital Exchange

Accelerate Digital Transformation journey while connecting the legacy system with microservices-based and Open API based Architecture.

Configure Channels with the help of Intuitive UI

Order Orchestration, Decomposition

Helps to directly integrate with Provisioning Platform or Network elements

Easy Integration – Open APIs

Advanced Analytics

Csmart Advance Analytics provides end-to-end visibility across the business footprints with automated analytics-driven processes. With Csmart Analytics Engine make sense of data and drive business forward through deployment of fit-for-purpose Big Data Platform.

Analytical Data Hub

Proactive improve the Customer Experience

Capable of identifying Customer likely to cancel the subscription

Contextual driven Decision

Advance Monitoring Tool

It allows you to query, visualize, alert on, and explore your metrics no matter where they are stored. Grafana gives you massive query performance and high efficiency for your Prometheus metrics at any scale.

Seamlessly define alerts where it makes sense

Bring your data together to get a better context

Completely open source platform

Allow you to visualize your data any way you want

Create dynamic & reusable dashboards with template

Rich Graph Annotation from various data sources