Csmart Platform
Subscription Monetization Simplified
Csmart CX
Engage your customers for a total digital customer experience with our Csmart CX suite comprising of Csmart CRM, Csmart Care and Csmart MApps
Csmart CRM
The industry is looking for a new-age CRM which is coupled with next-gen features for Better Customer Experience and Connect. The traditional engagement model with the millennial and Gen Z won’t fly that easily. To cater to the evolving needs of the market, Csmart CRM is bundled with the intelligence tracer (AI) of customers’ behavior patterns to maintain a positive relationship with them. It comes with lots of advanced features that help you to transform the way you do business! It can manage all of your sales, marketing, support, and billing needs, plugged with an intuitive interface. A true cloud-based CRM application!
Capabilities
Secure and self-driven
FAI driven targeting of profitable customers
Social CRM integration
In-Built email exchange
Real-time reports and Custom Dashboard
Inventory management
Marketing Campaigns
Improved sales-force efficiency and effectiveness
Responsive CRM
Targeted email campaigns
Dealer management
Csmart CRM is further enhanced and made ready for targeted industries like MVNx, xVNO, and OTT industries
Fully-baked connectors that can plug-n-play with any third-party product suites in the solution stack The open API documentation will further simplify the implementation and faster time to market. The agile and agility features help to fit the product for SMB and larger enterprises, bringing resilience to the customer in managing the instances to handle dynamic transaction volume for specific days.
Csmart Care
Customers satisfaction would just not be secured only through the services or the product offered, it also depends on the various experiences with the service providers. One such experience is giving the customer the freedom to access the information everywhere from any device.
With Self-care, we deliver the customer experience of switching between the devices and flexibility to choose any device as a mode of the channel but still be able to manage the account, monitor the usages, and carry out various transactions from where they left before.
To make everything available to your customer, you need a Self-care with affluent characteristics to satisfy the customers. Here is Csmart Care built with interesting functionalities to support your business.
Capabilities
Provides same experience regardless of the devices with responsive screen
Boost the marketing by presenting the attracting services on the Self-care homepage without the need to sign up
Give the customer better control over their finances by displaying the real-time usages, allowing bill payments or top-up, most importantly allowing to make their transactions, transfer, request, or add money with the wallet feature
Simplify or reduce ticketing with interactive assistance for various process like SIM set up
Save time by providing a provision to book an online or in-store appointment. Assist with store and hotspot locator
Bring in different users into the business by allowing anybody to sign up as a user to purchase other products like mobiles phones
Allow to manage the other accounts and share their data allowance with the data transfer feature
The solution to create their flex-plan based on their usage
Facility to offer a different type of products and service through Self-care shop
Provision to check network coverage and 5G availability
Allow the users to track the orders, faults or cancel an order with orders and faults management
Device recycle feature to upgrade or sell the old devices
An open community platform to discuss the queries
Make your customer an advocate for your brand with pre-integrated social media, allowing them to post about the services
Extra features for the business customers are the ability to set up users, different role definition (Organisation, Department, and users), allow bulk operations, dashboards, and reports for the analysis
Csmart MApps
Business-centric mobile apps are the gateway for enhancing digital customer life. A right parity of the features will enthrall the customer needs and focus on improving the digital customer experience. The key ingredient for developing an app is to provide genuine and meaningful value to the user. To ensure the mobile app has a shot of success in that paradigm business, contemplating to the market needs, Csmart MApps is bundled with all the digital innovations to take the customer experience to the next level.
Capabilities
Digital Customer Engagement through any device
Placeholder for Digital Marketing and Coupons
Rewards and Loyalty Program
Powered by industries efficient AI algorithms for NBA such as recommendations and promotions
Easy digital navigations for self-service and shopping cart experience
Pre-integrated with smart ticketing and feedback collector
Deep-linking with popular mobiles app in single place for ease of access
Csmart MApps is fully white-labelled with personalized features specific to the industries like MVNx, OTT,IoT and many more
It engages with your customers over any digital channel and helps you win by cutting costs, increasing revenues and boosting customer satisfaction.
Csmart DX
Designing and managing the fulfillment of customer orders efficiently for both traditional and increasingly digital services requires an agile platform that can push for faster integrations and roll-out of the new propositions. A product that offers a 3 E formula i.e, Ease of implementation, Experience - rich CX, and Economics – low CAPEX could be a game-changer in the segment, as a transactional layer the product should be agile, reliable, and scalable. The Csmart DX (Digital Exchange) is power-packed with all of these and other industry exigencies.
Capabilities
Intuitive and configuration-driven portal for faster channel/system on-boarding
Micro-services based Service Orchestration and Decomposition Engine
Secure and Multi-tenancy deployment options
Supports Multiple Protocol Cartridges - MQTT, AMQP, gRPC, RESTful, SOAP, SMTP, SMPP, TCP/IP, and more
Multi-level Fallout and Retry Management to reduce the erroneous percentage
KPI Metric with serialized transaction audit data
API Policy Management and Entitlement for safe and secure access
Pre-integrated with geo-specific payment gateways and social channels
Csmart DX is a lightweight, simple configuration driven platform which offers low code for faster integrations
It drives to resonate businesses with other value-added services. Csmart DX is built over the open API concept, ready to plug for any 5G/Telco networks using “DX-Telco” and Enterprises Using “DX – Enterprises”. It’s a fully cloud-native and future-ready system.
Csmart DC
Monetization is a revenue realization process of a service offering from an enterprise/business house, industries are noticing a major left-shift in the service offerings and they are rapidly reshaping as the creative charging models are emerging in the market on a faster basis to bang a customer. Csmart Digital Commerce offers a seamless and robust cloud-based charging engine which can enhance the SaaS and other business models.
Capabilities
Enterprise package bundle with intuitive UI
Rule-based and Real-time monetization
Agile Retail/Wholesale Billing
Complex settlements and commissions
Wide variety of product models: Trial period, prepaid, post-paid, convergent, and hybrid models
Business Cohort reports
Multi-lingual Invoice template
Seamless Business operations
Multi-tenancy and multi-currency model
Integrated with the best of industry payment gateways/wallet providers
Csmart DC is an industry agnostic and agile subscription charging engine which caters to any volume of transactions across the different industry domains
It’s secure, safe, and can be easily integrated with legacy or any third-party products to connect the monetization intelligence in the solution.
Csmart DM
Csmart DM is a Marketplace platform with Open API where partners can self-service the service catalogs powered with a “real-time engagement” with Vendors via the host provider platform. It allows the different partners to sell their individual software and hardware or as a whole solution and allow the service providers who wanted to provide service to their customers with the connectivity to purchase the customized software or hardware that suits their business. Some of the ways the platform can assist are Modern Monetization, Zero-touch Partnering, and Omni-channel Buying.
Capabilities
For Host
Personalization – Complete white-label solution stack
Spinning of New Instance within 72hours- Zero-Touch Orchestration, Autonomous DevOps, and CI/CD Process
Digital and Self-Service Partner Enablement - Drives growth by automating contractual agreements between Partners and DSP/CSP
Real-Time Engagement – New business commercial partnering and monetization capabilities
For Partners
Quick Onboarding of Sellers
Streamlined Product Management
Convenient Order Processing
For Buyers
Powerful Product Search and Display
Checkout Flow Tailored to Buyers needs
Reliable Order Processing and Tracking
Seamless Communication between buyer and vendor
Csmart DM offers the Holistic 5G Ready Digital Market Place
Csmart DM is built on platformization principles to assist service providers across diverse industries to launch branded platforms quickly, with multi-vendor support, and become part of the IIoT 4.0 Industry Revolution.
