Csmart Platform

Subscription Monetization Simplified

Csmart CX

Engage your customers for a total digital customer experience with our Csmart CX suite comprising of Csmart CRM, Csmart Care and Csmart MApps

Csmart CRM

The industry is looking for a new-age CRM which is coupled with next-gen features for Better Customer Experience and Connect. The traditional engagement model with the millennial and Gen Z won’t fly that easily. To cater to the evolving needs of the market, Csmart CRM is bundled with the intelligence tracer (AI) of customers’ behavior patterns to maintain a positive relationship with them. It comes with lots of advanced features that help you to transform the way you do business! It can manage all of your sales, marketing, support, and billing needs, plugged with an intuitive interface. A true cloud-based CRM application!

Capabilities

Secure and self-driven

FAI driven targeting of profitable customers

Social CRM integration

In-Built email exchange

Real-time reports and Custom Dashboard

Inventory management

Marketing Campaigns

Improved sales-force efficiency and effectiveness

Responsive CRM

Targeted email campaigns

Dealer management

 

Csmart CRM is further enhanced and made ready for targeted industries like MVNx, xVNO, and OTT industries

Fully-baked connectors that can plug-n-play with any third-party product suites in the solution stack The open API documentation will further simplify the implementation and faster time to market. The agile and agility features help to fit the product for SMB and larger enterprises, bringing resilience to the customer in managing the instances to handle dynamic transaction volume for specific days.

 
 

Csmart Care

Customers satisfaction would just not be secured only through the services or the product offered, it also depends on the various experiences with the service providers. One such experience is giving the customer the freedom to access the information everywhere from any device.
With Self-care, we deliver the customer experience of switching between the devices and flexibility to choose any device as a mode of the channel but still be able to manage the account, monitor the usages, and carry out various transactions from where they left before.
To make everything available to your customer, you need a Self-care with affluent characteristics to satisfy the customers. Here is Csmart Care built with interesting functionalities to support your business.

Capabilities

Provides same experience regardless of the devices with responsive screen

Boost the marketing by presenting the attracting services on the Self-care homepage without the need to sign up

Give the customer better control over their finances by displaying the real-time usages, allowing bill payments or top-up, most importantly allowing to make their transactions, transfer, request, or add money with the wallet feature

Simplify or reduce ticketing with interactive assistance for various process like SIM set up

Save time by providing a provision to book an online or in-store appointment. Assist with store and hotspot locator

Bring in different users into the business by allowing anybody to sign up as a user to purchase other products like mobiles phones

Allow to manage the other accounts and share their data allowance with the data transfer feature

The solution to create their flex-plan based on their usage

Facility to offer a different type of products and service through Self-care shop

Provision to check network coverage and 5G availability

Allow the users to track the orders, faults or cancel an order with orders and faults management

Device recycle feature to upgrade or sell the old devices

An open community platform to discuss the queries

Make your customer an advocate for your brand with pre-integrated social media, allowing them to post about the services

Extra features for the business customers are the ability to set up users, different role definition (Organisation, Department, and users), allow bulk operations, dashboards, and reports for the analysis

 

Perceive an advanced Self-care to headway with advanced self-service experiences

 
 

Csmart MApps

Business-centric mobile apps are the gateway for enhancing digital customer life. A right parity of the features will enthrall the customer needs and focus on improving the digital customer experience. The key ingredient for developing an app is to provide genuine and meaningful value to the user. To ensure the mobile app has a shot of success in that paradigm business, contemplating to the market needs, Csmart MApps is bundled with all the digital innovations to take the customer experience to the next level.

Capabilities

Digital Customer Engagement through any device

Placeholder for Digital Marketing and Coupons

Rewards and Loyalty Program

Powered by industries efficient AI algorithms for NBA such as recommendations and promotions

Easy digital navigations for self-service and shopping cart experience

Pre-integrated with smart ticketing and feedback collector

Deep-linking with popular mobiles app in single place for ease of access

 

Csmart MApps is fully white-labelled with personalized features specific to the industries like MVNx, OTT,IoT and many more

It engages with your customers over any digital channel and helps you win by cutting costs, increasing revenues and boosting customer satisfaction.

 
 

Csmart DX

Designing and managing the fulfillment of customer orders efficiently for both traditional and increasingly digital services requires an agile platform that can push for faster integrations and roll-out of the new propositions. A product that offers a 3 E formula i.e, Ease of implementation, Experience - rich CX, and Economics – low CAPEX could be a game-changer in the segment, as a transactional layer the product should be agile, reliable, and scalable. The Csmart DX (Digital Exchange) is power-packed with all of these and other industry exigencies.

Capabilities

Intuitive and configuration-driven portal for faster channel/system on-boarding

Micro-services based Service Orchestration and Decomposition Engine

Secure and Multi-tenancy deployment options

Supports Multiple Protocol Cartridges - MQTT, AMQP, gRPC, RESTful, SOAP, SMTP, SMPP, TCP/IP, and more

Multi-level Fallout and Retry Management to reduce the erroneous percentage

KPI Metric with serialized transaction audit data

API Policy Management and Entitlement for safe and secure access

Pre-integrated with geo-specific payment gateways and social channels

 

Csmart DX is a lightweight, simple configuration driven platform which offers low code for faster integrations

It drives to resonate businesses with other value-added services. Csmart DX is built over the open API concept, ready to plug for any 5G/Telco networks using “DX-Telco” and Enterprises Using “DX – Enterprises”. It’s a fully cloud-native and future-ready system.

 
 

Csmart DC

Monetization is a revenue realization process of a service offering from an enterprise/business house, industries are noticing a major left-shift in the service offerings and they are rapidly reshaping as the creative charging models are emerging in the market on a faster basis to bang a customer. Csmart Digital Commerce offers a seamless and robust cloud-based charging engine which can enhance the SaaS and other business models.

Capabilities

Enterprise package bundle with intuitive UI

Rule-based and Real-time monetization

Agile Retail/Wholesale Billing

Complex settlements and commissions

Wide variety of product models: Trial period, prepaid, post-paid, convergent, and hybrid models

Business Cohort reports

Multi-lingual Invoice template

Seamless Business operations

Multi-tenancy and multi-currency model

Integrated with the best of industry payment gateways/wallet providers

 

Csmart DC is an industry agnostic and agile subscription charging engine which caters to any volume of transactions across the different industry domains

It’s secure, safe, and can be easily integrated with legacy or any third-party products to connect the monetization intelligence in the solution.

 
 

Csmart DM

Csmart DM is a Marketplace platform with Open API where partners can self-service the service catalogs powered with a “real-time engagement” with Vendors via the host provider platform. It allows the different partners to sell their individual software and hardware or as a whole solution and allow the service providers who wanted to provide service to their customers with the connectivity to purchase the customized software or hardware that suits their business. Some of the ways the platform can assist are Modern Monetization, Zero-touch Partnering, and Omni-channel Buying.

Capabilities
For Host

Personalization – Complete white-label solution stack

Spinning of New Instance within 72hours- Zero-Touch Orchestration, Autonomous DevOps, and CI/CD Process

Digital and Self-Service Partner Enablement - Drives growth by automating contractual agreements between Partners and DSP/CSP

Real-Time Engagement – New business commercial partnering and monetization capabilities

For Partners

Quick Onboarding of Sellers

Streamlined Product Management

Convenient Order Processing

For Buyers

Powerful Product Search and Display

Checkout Flow Tailored to Buyers needs

Reliable Order Processing and Tracking

Seamless Communication between buyer and vendor

 

Csmart DM offers the Holistic 5G Ready Digital Market Place

Csmart DM is built on platformization principles to assist service providers across diverse industries to launch branded platforms quickly, with multi-vendor support, and become part of the IIoT 4.0 Industry Revolution.

 
 
Insights / Blogs

How Csmart can transform the subscription business

The subscription economy is growing. Digital transformation is reshaping broad changes within telecoms operations as Communications Service Providers (CSPs) continue to evolve into Digital Service Providers (DSPs). As service providers shift from physical products to digital services, they will need to rapidly design and monetize offerings across c...